摘要
This paper discusses on the findings of a survey on the present perspective of quality mission among the ma nufacturing practitioners in Hong Kong. Further, the quality approaches and techniques adopted in Hong Kong manufacturing to improve quality are looked into. The results of this study reveal that the present view on quality is to focus on customers, to improve the operational processes and to increase the total involvement among the staff in the company. In addition, it is found that the difference in working experience and types of industry would affect the perspective of quality as an individual and as a company to a certain extent. Moreover, it is interesting to find that SPC and QCC are widely used in manufacturing for controlling operational processes. TQM and ISO quality system are often adopted in large electronics companies. However, zero defect program is not common in the three industries while benchmarking emerged as a useful technique.
讨论了香港制造业对质量的最新看法，并且探讨了他们对改善质量的途径及技巧。通过问卷调查，结果显示现在一般对质量的定义乃重于满足顾客要求，改善运作制程及加强内部员工在提高质量方面的参与性。结果显示个人工作经验及制造行业的不同对质量的看法亦有一定影响。在控制运作制程方面，调查发现，统计制程管制（ＳＰＣ）及品管圈（ＱＣＣ）是常用的两种技巧；而全面优质管理（ＴＱＭ）及ＩＳＯ质量系统通常被用于大型电子公司。相反，零缺点（Ｚｅｒｏｄｅｆｅｃｔ）的概念就不常用。同时，标准借鉴（Ｂｅｎｃｈｍａｒｋｉｎｇ）渐渐成为被广泛采用的方法。
