摘要
Total quality management (TQM) is of strategic significance in winning the required edge for manufacturers in Hong Kong to survive in the ever increasingly competitive market. Mere capitalization on the cheap availability of labour and land in the China's Mainland for competitiveness is no longer viable because of the emergence of new competitors in particular those in Asia countries. TQM aiming for continuous improvements is the key for profitability growth and long run competitiveness. Over emphasis in the “hardware” for quality improvement without the complementation of it with the cultivation of the “software” for its implementation will not only delay the real implementation of real TQM but may also result in catastrophic failure of the organization in the face of rapid changes in demand and expectations of customers. An organizational culture for quality improvement through management empowerment is believed to be fruitful in helping the Hong Kong manufacturers to win the uphill battle for their well being and even survival in the world competition.
随着东南亚国家的工业化，香港制造业面临的市场竞争日益激烈。香港的厂家若继续过分依赖中国的廉价生产成本优势，已不能维持其竞争力。只有把“全面性质量管理”（ＴＱＭ）作为企业策略，并不断改善产品质量，才能达到增长利润和改善竞争力等目的。在推行ＴＱＭ时，仅依靠质量改善的“硬件”，而忽略了机构品质文化的培养，产品质量的改善会收到一定限制。通过人力管理培养和质量的改善，可以为香港制造业培养出一种良好的机构品质文化，从而使香港制造业更加蓬勃发展。
