浅谈外航的运输服务管理

Air Transportation Management of Foreign Airlines

本文主要介绍了瑞航、汉莎、新航等几家国外大航空公司注重航班的科学管理,采用先进的手段提高运输服务质量,以增强市场竞争力作为民航营运管理的核心。对我国民航改善和提高运输管理水平有参考价值。

This paper examines the scientific management of some flag inter- national carriers such as Swissair,Lufthansa and Singapore Airlines,who are always ready to adopt advanced measures to raise the quality of service, which in turn helps realize the ultimate managerial objective of strengthe- ning their competitive power for market.The examination of their experience offered by this paper is of referential value to the Chinese airline in improving its air transportation management.