1Leslie de Chernatony, Francesca Dall' Olmo Riley.Experts' Views About Defining Service Brands and Principles of Services Branding[J] .Journal of Business Research, 1999,(46):181 - 192.
2Sylvie Laforet, John Saunders. Managing Brand Portfolios: Why leaders do what they do[J] .Journal of Advertising Research. Volume 39, 1999.
3Chuck Y. Gee.International Hotels: Development and Management[M].