公立医院医生对组织管理满意度的评价研究

Study on the evaluation of the satisfaction by doctors in public hospitals on their organizational management

目的了解公立医院的组织管理水平并发现其不足，为管理部门进行相关决策提供依据。方法按照分层随机抽样原则，对12个城市不同级别医院中的5677名医生进行问卷调查，采用因子分析萃取因素，之后根据因子分析结果建立评价模型，对公立医院组织管理水平进行模糊综合评判。结果医生对医院组织管理满意度总得分为3．25分，制度建设、领导行为2个次维度分别得分为2．88分、3．20分。结论公立医院的组织管理水平有待进一步提升，尤其是要重视医院管理制度的制定和实施。

Objective To learn the organizational management competency of state-owned hospitals and their weakness, providing references for decision makers. Methods In the principle of stratified random sampling, 5 677 doctors in hospitals of different grades from 12 cities in Shandong Province, Hubei Province, Hebei Province and Inner Mongolia were investigated with questionnaires. Factor analysis is applied to extract factors. With results of this factor analysis, an evaluation model was built, followed by a fuzzy comprehensive evaluation on the management competency. Results The total satisfaction score on the organizational management by the doctors investigated is 3. 25, and those for system building and leadership behavior are respectively 2. 88 and 3. 20. Conclusions Organizational management of the public hospitals needs improving, especially development of hospital management systems and implementation.