3Downs,C. & Hazen,MA, factor analytic study of communication satisfaction[J]. Journal of Business Communication, 1977,14.63-73.
4Bridget H. Mueller, Leader-Member exchange and organizational communication satisfaction in multiple contexts [J]. The Journal of Business Communication, 2002 Vol39.
5Dov Te'eni, "Review: A Cognitive-affective Model of Organizational Communication for Designing IT".MIS Quarterly. Vol25,June 2001.