摘要
目的:了解医方对于医患关系的满意度,寻找影响医患关系的医方满意度的患者因素,为促进医患和谐提供依据。方法:在北京、山东、重庆3地10所医院对医护人员进行问卷调查和深度访谈。结果:医护人员对社会医患关系和谐程度的平均评分为59.9分,远低于患者的评价分值(84.5分);患者的社会人口特征、社会经济地位和行为特征对医护人员与患者的互动关系产生影响;医护人员对医患关系的评价受到患者的信任程度的影响。结论:医患关系的医方视角对明确我国医患关系紧张程度、分析医患紧张原因非常必要;患者因素对医患关系具有重要影响;建立和谐医患关系需要重视针对患者的措施。
Objective:To describe the doctors' satisfaction of the doctor-patient relationship and find out the influencing factors of the patients, gathering evidence to improve the doctor-patient relationship. Methods : This study was a cross-sectional study, in which doctors and nurses in 10 hospitals of Beijing, Shandong and Chongqing were surveyed with structured questionnaires and in-depth interviews. Results: The mean score of the doctors' satisfaction of the doctor-patient relationship was 59.97, which was much lower than the patients' The patients' socio-demographie characteristics, social economic status (SES) and behavior characteristics influence the interaction of the doctors and the patients. The doctors' satisfaction of the doctor-patient relationship was influenced by the patients' trust. Conclusion: The doctors' perspective is helpful to define the tension and the cause of the doctor-patient relationship. The patients' characteristics have important influence on the doctor-patient relationship. It' s necessary to take action on the patients to improve the doctor-patient relationship.
出处
《北京大学学报(医学版)》
CAS
CSCD
北大核心
2009年第2期141-143,共3页
Journal of Peking University:Health Sciences
基金
卫生部第四次国家卫生服务调查专题研究项目资助~~
关键词
医生病人关系
医方满意度
Physician-patient relations
Doctor' s satisfaction