摘要
当前,操作风险“管控难”已成为基层银行一致呼声。为什么难?难在何处?笔者作以下剖析,并提出几点解难之策。
同被引文献21
-
1Festinger L. A Theory of Cognitive Dissonance [M]. Stanford, CA: Stanford University Press, 1957.
-
2Skarlicki D P, Folger R. Retaliation in the workplace: The roles of distributive, procedural, and interaetional justice [J]. Journal of Applied Psychology, 1997, 82(3): 434- 443.
-
3Dalai R S. A meta-analysis of the relationship between organizational citizenship behavior and counterproductive work behavior [J]. Journal of Applied Psychology, 2005, 911(6) : 1241 - 1255.
-
4Katz D, Kahn R L. The Social Psychology of Organizations [M]. New York: Wiley, 1966.
-
5Blau P M. Exchange and Power in Social Life [M]. New York: John Wiley & Sons, 1964.
-
6Gouldner A W. The norm of reciprocity: A preliminary statement [J]. American Sociological Review, 1960, 25(2) : 161 - 178.
-
7Tepper B J. Consequences of abusive supervision [J]. Academy of Management Journal, 2000, 43(2) : 178 - 190.
-
8Aryee S, Sun L Y, Chen Z X G, et al. Abusive supervision and contextual performance: The mediating role of emotional exhaustion and the moderating role of work unit structure[J]. Management and Organization Review, 2008, 4(3): 393 - 411.
-
9Colquitt J A. On the dimensionality of organizational justice: A construct validation of a measure [J]. Journal of Applied Psychology, 2001, 86(3) : 386 - 400.
-
10Cronpanzano R, Phrehar C A, Chen P Y. Using social exchange theory to distinguish procedural from interactional justice [J]. Group and Organization Management, 2002, 27(3): 324- 351.