摘要
文章详细介绍了上海移动12580呼叫中心坐席系统的体系架构、关键技术和各具体实现模块。系统采用成熟的基于Struts、Spring、Hibernate的J2EE架构并使用流行的Portal技术,结合CORBA、WebService、ActiveX消息控件、java NIO等多种接口通信技术。使系统具有良好的稳定性、可扩展性和可维护性。
The architecture, key techniques and various implemented modules of Shanghai mobile 12580 call center are described in details. The system is constructed by J2EE framework based on Struts, Spring and Hibernate.Portal and various interface communication techniques are integrated in the system. This make the system more reliable, extensible and maintainable.
出处
《通信技术》
2009年第5期141-143,146,共4页
Communications Technology
