信息技术应用水平对企业逆向物流绩效影响的实证研究

Empirical Research of the Effect of IT Application Level on Reverse Logistics Performance

当前国内对逆向物流管理中信息技术应用及其对绩效影响的研究较少。本文通过逻辑分析,归纳出本研究的理论假设模型,探讨信息技术应用水平对逆向物流收益和服务水平的影响,并分析逆向物流流程规范程度的间接作用效果。以91份有效的国内企业调查问卷数据作为数据分析的主要来源,本文采用典型相关分析法和前向选择多元回归分析法检验假设,得出最终模型,从而验证和补充了前人的理论。文章结论:信息技术应用水平对逆向物流收益有明显影响,但是对服务水平影响不大,而且流程规范程度对信息技术应用水平与逆向物流绩效间关系的中间影响作用不显著。最后文章分析原因,并对我国企业逆向物流信息化进行了展望。

Currently, there is little domestic research about the effect of IT application on reverse logistics performance. Through logic analysis, the paper concludes theory hypotheses model, discusses effect of IT application level on reverse logistics economic performance and service quality, and analyzes indirect effect of reverse logistics＇ flow formalization. Basing on 91 available inquisitional questionnaires of domestic enterprises, the paper tests hypothesizes by canonical correlation analysis and foreword selection regression analysis, educes ultimate model, and renews quondam theory. The conclusion of this research is： IT application level has remarkable influence on reverse logistics economic performance, while it has little effect on service quality. And reverse logistics＇ flow formalization has little indirect effect on the relationship of IT application level toward reverse logistics performance. At last the paper analyzes reasons and forecasts the prospects of Chinese reverse logistics enterprises＇ informanization.