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基于价值评价的电力用户分类研究 被引量:22

The Research of Power Customers Classification Based on Value Assessment
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摘要 本文对电力用户价值进行分析和定义,从当前市场价值、潜在市场价值、区域贡献价值三个方面,构建了电力用户评价指标体系,并从这三个维度进行聚类分析。通过熵权法确定指标权重,以减少主观赋权的不确定性。通过实证研究,将参评用户分类,根据不同类别的电力用户分别提出了营销策略。 With analysis and definition of power customer value, an evaluation index system was built on three aspects: current values, potential values and regional contribution values, and the clustering technology were used for customer clustering from these three dimensions. The Entropy method was adopted in index weights calculation to reduce the subjective uncertainty. By analyzing an example, power customer was classified and given different marketing strategies.
作者 王璨 冯勤超
机构地区 东南大学
出处 《价值工程》 2009年第5期64-67,共4页 Value Engineering
关键词 用户价值 用户分类 熵权法 聚类分析 customer value users classification entropy method cluster analysis
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参考文献4

  • 1Tony Lunn (1986).Segmenting and constructing markets[A].Robert M.Worcester and John Down ham eds.Consumer Market Research Handbook,Third Revised and Enlarged Edition[C].Elsevier Science Publishers,B.V:387-423.
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二级参考文献3

  • 1[1]Reichheld,Frederick F,Earl W.Sasser.Zero Defections:Quali ty Comes to Services[J].Harvard Business Review,1990,42(9-10 ):105-11.
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