浅谈护士与危重症患者家属的沟通技巧

Communication skills between the nurse and the family member of serious disease patients

目的通过加强护士与危重症患者家属的有效沟通,促进护患合作,减少护患纠纷。方法对100例危重症患者家属进行问卷调查,了解临床中家属的需求状况以及满意情况,并针对其中的分歧研究有效的沟通技巧。结果提高了患者及家属的满意度,减少了纠纷的发生。结论加强与危重症患者家属的沟通,及时使患者家属了解患者动态变化,进行支持性心理护理,缓解精神压力,加大社会支持力度,对于促进护患、医患合作,减少医疗纠纷的发生,促进患者早日康复,具有重要意义。

Objective To strengthen the effective communication between the nurse and the family member of serious disease patients to promote nurses＇ cooperation with patients and reduce the disputes of the nurse and patient. Methods Questionnaire investigation was carried to 100 severe disease patients＇ relatives to learn the state of their demands and satisfaction of the clinical situation. Then effective communication skills was researched according to the diverge got in the investigation. Results The satisfied level of the patients and their relatives was improved while disputes of medical treatments were reduced. Conclusion Strengthening communication with the family member of severe disease patients, making them know the dynamic change of the patients in time, affording supportive mental nursing, alleviating the spiritual pressure,enhancing the social supports were very important to improve the cooperation between the nurse and patients as well as the doctor and the patients, reduce disputes of medical treatment and promote the patients to recover as soon as possible.