我国住宅物业服务纠纷解决路径分析——以石家庄市为例

Approaches to disputes of the housing management in China——A case study of Shijiazhuang

我国物业服务行业由于起步较晚,有些关系尚未理顺,目前正处于纠纷多发期,尤其住宅物业服务纠纷已经严重影响到许多人的日常生活,也给社会增添了不稳定因素。解决我国住宅物业服务纠纷应从如下方面着手:1.严把竣工验收关,从根本上减少纠纷隐患;2.明确住宅物业服务标准并定期对服务质量进行社会评价;3.依法及时成立规范业主自治组织,提高业主自治水平;4.健全物业服务法律法规等。

The housing management is an immature service industry that frequently results in disputes and severely affects the daily life of residents and social stability. The paper proposes following approaches. 1. strict testing of the quality of buildings upon completion 2. clarification of the service standards and regular social assessments 3. organization of the legal and standardized management for the sake of self management 4. improvement of the regulations and laws in the housing service industry.