售后服务很重要 客户感受更重要——访海格客车客户服务部业务经理刘学渊

Customer is Even More Important than Simple After-sales Service

早就听说海格客车客户服务部业务经理刘学渊是一个“很能讲出东西”的人，见面后才发现此言不虚，此君不仅深谙服务之道，而且乐于与人交流。在轻松愉悦的采访过程中，我们掌握了大量信息，对服务也有了更加明晰的认识。

Suzhou Kinglong had built its outstanding reputation of the highest quality of after-sales service among the bus and coach industry since the company shifted the slogan from ＂after-sales＇ service＂ to ＂customer satisfaction service＂ in 2005. The article is an interview of Mr. Liu Xueyuan, Business Manager of Customer Satisfaction Dept. of Suzhou Kinglong.