温馨提示卡在病房中的应用效果分析

目的探讨温馨提示卡在病房中的应用效果。方法将2006年及2007年在本科室住院的360例病人分为对照组和实验组各180例,对照组将常规护理工作提前采用口头交代的管理方法,实验组在此基础上根据病情需要给予温馨提示卡管理,对病人进行满意度调查评价。结果温馨提示卡实施管理后实验组病人护理服务满意度较对照组明显提高(P<0.01);温馨提示卡使用后两组护士被表扬人次增加,而护理不良意见次数明显减少(均P<0.05)。结论使用温馨提示卡管理可有效规范护理人员服务行为,提升护士价值,使护理人员最大限度满足病人的需求,从而提高临床治疗效果和病人的满意度。

Objective To discuss the effect of warm tips cards in wards. Methods A total of 180 inpatients admitted to our section from 2006 to 2007 were divided into the control group and the experiment group. Both groups were given usual care. Besides, warm tips were given to the experiment group based on patients＂ condition. Patients＂ satisfaction degree was evaluated with self-made questionnaire. Results Patients＂ satisfaction in the experiment group was improved significantly （P 〈 0.01）. More nurses were praised, and negative opinions on nursing were reduced significantly （P 〈 0.05）. Conclusion Warm tips cams can be used to effectively regulate nursing services and raise nurses＂ value, so that nursing staff can meet the needs of patients to the maximum, improve service quality and patients＂ satisfaction rate.