摘要
从读者特征、服务质量和读者行为意愿相关性、服务质量维度对读者行为意愿影响等角度扩展服务质量评价系统的分析功能,并对系统实现的相关分析、回归分析等算法进行研究,为图书馆拓展服务质量评价系统功能提供一定的参考依据。
This paper extends the analysis ruction from the aspects such as the analysis of readers' character, the analysis of the correlation between service quality and readers' willing to use library, the analysis of the influence of service quality evaluation dimensions on readers' willing to use library. Then, the analysis methods of correlation and regression is studied to implement the function. It can offer a reference in the work of extending service quality evaluation system for libraries.
出处
《现代图书情报技术》
CSSCI
北大核心
2009年第5期76-80,共5页
New Technology of Library and Information Service
基金
南京邮电大学青蓝计划基金项目"图书馆服务质量评价及读者行为意愿关系模型研究"(项目编号:NY208040)的研究成果之一
关键词
服务质量
分析系统
相关分析
回归分析
Service quality Analysis system Correlation analysis Regression analysis