1Jones,Michael A.,Mothersbaugh, David L.,& Beatty, Sharon E."Switching barriers and repurchase intentions in services" Journal of Retailing, 76 (2), 2000,pp. 259 - 274.
2Hans Jorn Juhl, Kai Kristensen, P eder Otergaard "Customer satisfaction in European food retailing "Journal of Retailing and Consumer Services 9,2002, pp327-334.
3Frederick H. Abemathy* , John T. Dunlop, Janice H.Hammond, David Weil "Retailing and supply chains in the information age" Technology in Society 22,2002, pp.5 - 31.
4Dongchul Han, Ik- Whan G. Kwon, Mueun Bae,Heeseung Stng "Supply chain integration in developing countries for foreign retailers in korea: Wal- Mart experiencee" Computers & Industrial Engineering 43,2002,pp. 111 - 121.
5Michael J.Tippins and Ravipreet S.Sohi "IT Competency and Firm Performance: Is Organizational Learning a Missing Link?" Strategic Management Journal. J. ,24,2003,pp 745 - 761.
6C.Bore's, C.Saurina and R.Torres "Technological convergence: a strategic perspective" Technovation 23,2003,pp. 1 - 13.