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敏捷服务工程标准(英文)

Criteria for an Agile Service Engineering
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摘要 Similar to the software industry there are different models for the development,testing and management of services described in literature.The authors of this paper discuss the term of agility,show the boundaries of the Service Engineering proceedings described in literature,show how organizations are in permanent change and development and how this will influence the Service Engineering processes.Furthermore a theoretical design of an agile method for Service Engineering is presented. Similar to the software industry there are different models for the development, testing and management of services described in literature. The authors of this paper discuss the term of agility, show the boundaries of the Service Engineering proceedings described in literature, show how organizations are in permanent change and development and how this will influence the Service Engineering processes. Furthermore a theoretical design of an agile method for Service Engineering is presented.
机构地区 IT&IT Marketing MBI
出处 《计算机系统应用》 2009年第6期219-224,共6页 Computer Systems & Applications
关键词 敏捷服务工程标准 软件设计 计算机 应用 agile service engineering process orientation smart services
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参考文献17

  • 1CEN Horizontal European Service Standardization Strategy CHESSS. URL: http://www.chesss.eu/mod_ detail.cfmmoduleld=2 [2008 -07-21 ].
  • 2Fraunhofer Institute for Industrial Engineering IAO in Stuttgart.URL:http://www.iao.fraunhofer.de/[2008-11-20].
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  • 4Bullinger HJ, Scheer AW. Service Engineering: Entwicklung und Gestaltung innovativer Dienstleistungen. Zweite,vollsandig uberarbeitete und erweiterte Auflage.Springer: Berlin, Heidelberg, New York, 2006.
  • 5Kunau G, Junginger M, Herrmann T, Krcmar H. Ein Referenzmodell fur das Service Engineering mit multiperspektivischem Ansatz. Herrmann T, Kleinbeck U, Krcmar H. Konzepte for das Service Engineering. Physika-Verlag: Heidelberg, 2005.
  • 6Organisator LH, als Gabler B. Haberfellner R. UnternehmensfUhrung und Organisation; Lecturenotes. Graz-Technical University, 2008.Also online: URL: http://www.ufo.tugraz.at [2008-11-201.
  • 7Chandler AD. Strategy and structure: Chapters in the History of the Industrial Enterprise. The MIT Press: Cambridge, MA. 1962.
  • 8The Agile Manifesto; URL: http://www.agilemanifesto.org/[2008-10-30].
  • 9Haberfellner R, de Weck O. Agile SYSTEMS ENGIN- EERING versus AGILE SYSTEMS engineering. INC- OSE 2005 World Conference. Rochester NY, 2005.
  • 10ScrumAlliance. URL: http://www.scrumalliance.org/ [2008-11-20].

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