售后服务自动化跟踪系统

System of Automatic Tracking The After-sales Service

该文主要通过分析现有呼叫中心的功能,找出其缺陷,从而提出在整合语音平台基础上结合短信平台实现售后服务流程的自动化跟踪,提高服务的及时性,并从技术角度验证了平台实现的可行性。

This paper analyzes the functions of the Call Center to find the defect,then discusses How to realize the System of Automatic tracking the after-sales service which is based on Voice platform with SMS platform is discussed.This paper discusses the method is feasible from technical point of view.