摘要
本文通过发电项目设计各阶段分析,明确各阶段服务主要内容,阐述发电项目设计售后服务流程,通过对售后服务收集的信息、顾客满意度调查的意见的统计分析,结合服务质量差距分析,找出发电项目设计全过程服务管理现阶段存在的不足,指出改进方向,并制定了有针对性的管理改进措施。
This paper identifies the main service contents of various stages and explains the after sale service flow of power plant project design by analyzing the various stages of thermal power plant project design. It seeks out the issues in present stage of whole process service management of power plant design by analyzing the information of after sale service and customer satisfaction in combination with the related service theory and Service Quality Model. The paper also discusses in detail the measures to be taken and comes up with some concrete advices.
出处
《电力勘测设计》
2009年第3期65-71,共7页
Electric Power Survey & Design
关键词
发电
设计
服务管理
对策
power plant
design
service management
countermeasure.
