倾听技术在门诊内科护患沟通中的应用

Application of Listening Skill for Communication between Nurses and Patients in Outpatients Clinic

目的:探讨倾听技术在门诊内科护理工作中的应用效果。方法:对2008年1～12月某医院门诊内科就诊的所有患者的护患沟通进行回顾性分析。结果:通过倾听技术的有效应用,病人的满意度较上年增加了2.1%。结论:倾听技术在门诊内科护患沟通中的应用非常重要,它是建立良好护患关系的基础和关键。

Objective： To assess the application of listening skill in outpatients nursing. Methods： Data of all outpatients from Jan, 2008 to Dec, 2008 were retrospectively analyzed. Results： Effective application of listening skill made outpatients＇ satisfactory rates increased by 2.1%. Conclusions： Listening skill is very important in communication between nurses and outpatients in clinic and it is basis and key element to establish good relationship between nurses and outpatients.