摘要
患者投诉是其在就医过程对医疗服务不满意进行抱怨的一种情绪宣泄。认真分析查找患者投诉产生的原因,恰如其分地把握患者投诉处理其"度",制定有效防范患者投诉办法是减少患者投诉的根本途径。
Patient complaint is a mood catharsis when he is not satisfied with treatment process and service. The basic way to reduce patient complaint is analyzing the causes of patient complaint, appropriate determination patient complaint treatment and effectively prevention patient complaint.
出处
《中国医院》
2009年第7期35-36,共2页
Chinese Hospitals
关键词
投诉
处理
策略
complaint, treahnent, strategy
