上海市消费者满意度指数编制研究

Research on the Compilation of Shanghai Consumer Satisfaction Index of SUFE

上海财经大学目前已经发布了2007年度和2008年度上海市消费者满意度指数,并受到了社会的广泛关注。本文探讨了上海财经大学上海市消费者满意度指数的构成与编制,并结合2007年度和2008年度上海市消费者满意度调查的结果进行实证分析,得到具有理论依据的结论,供相关部门研究参考。

Shanghai University of Finance and Economics have complied and issued Shanghai Consumer Satisfaction Index of 2007 and 2008 which is of extensive concern. The paper discusses the composition and compilation of Shanghai Consumer Satisfaction Index. Based on the surveys of consumer satisfaction in 2007 and 2008, it makes empirical studies and provides some suggestion about how to improve Shanghai economic quality for some relevant departments.