基于PCA的物流客户服务水平衡量与制定方法

Measurement and Formulation of Logistics Customer Service Level Based on PCA

将主成分分析的统计方法应用于物流客户服务水平的衡量中,将复杂的多指标进行最佳综合简化,从而对物流客户服务水平进行衡量。最后根据衡量结果,综合考虑成本/收益以及竞争因素,为企业制定合理的物流客户服务水平提供了一个新的方法。

The paper applies principal component analysis method （PCA） in the measurement of logistics customer service level, simplifies the complex multi-index optimally, measures the service level and formulates a rational logistics customer service level based on the results of measurement and taking a comprehensive consideration of costs, profits and competitive factors.