综合行政执法人员的职业倦怠及心理健康状况研究

A comparative study on job burn-out and mental health status between comprehensive administrative and law enforcement personnel and policemen

目的比较综合行政执法人员和公安干警的职业倦怠及心理健康状况，为对该部分人群进行心理干预提供依据。方法随机整群抽取佛山市顺德区综合行政执法人员140名进行调查，应用工作倦怠量表（MBI—GS）评估其职业倦怠情况，用症状自评量表（SCL-90）及防御方式问卷（DSQ）评价评估其心理健康状况。结果综合行政执法人员在成就感低落[（24．75±5．25）分，（19．45±4．21）分]、情绪衰竭[（19．45±4．74）分，（15．39±3．91）分]、去人性化[（13．25±4．62）分，（10．68±3．85）分]等因子得分都比公安干警明显增高，差异有显著性；综合行政执法人员SCL-90的总均分和躯体化、抑郁、焦虑、敌意因子分均较公安干警高，差异具有显著性或极显著性；在利用不成熟型防御机制中，综合行政执法人员在投射、抱怨、退缩和躯体化等防御机制方面得分明显高于公安干警组，差异有显著性，在利用成熟型防御机制中，综合行政执法人员在升华、幽默以及成熟型总分等防御机制方面得分明显低于公安干警组，差异有显著性，在利用中问型防御机制中，综合行政执法人员在回避、理想化、期望等因子方面明显高于公安干警组，差异有显著性。结论综合行政执法人员存在明显的职业倦怠及心理健康问题，多采用不成熟型心理防御机制，较少采用成熟型心理防御机制。

Objective To study the job burn-out and mental health status of the comprehensive administrative and law enforcement personnel, so as to provide psychological guidance to them. Methods 140 comprehensive administrative and law enforcement officers（ the study group） and 136 policemen（ the control group） were selected randomly from the entire group in Shunde and were measured by Job Burnout Inventory（ MBI-GS）, SCL-90 and Defense style questionnaire （DSQ）. Results All the factor scores of MBI-GS in study group were significantly higher than that of control group. In SCL- 90, the total-score and factor score such as somzatization, depression, anx- iety and hostility in study group were significantly higher than that of control group. In the use of immature-defense mechanism, the score of projection, complain, withdrawn and somzatization in study group were higher than that of in control group, differences were significant. In the use of mature defense mechanism, the score of sublimation and humor were lower than the control group, differences were significant. And there are many different mechanisms in intermediate defense styles between two groups. Conclusion There were an obvious job burnout and mental health problems in study group, more use of the immature psychological defense mechanism, less use of the mature psychological defense mechanism. It should be concerned about their job burnout and mental health conditions.