影响急诊科护理质量管理的相关因素与改革措施

Measures of Nursing Quality Management and Improvement in Emergency Department

急诊科护理工作质量管理的好坏直接关系到患者的生命,社会大环境影响、劳动强度大、业务能力不足和缺乏社会尊重与理解是影响急诊科护理工作质量的主要原因,本文提出了加强职业道德教育,提高思想素质;加强专业建设,提高业务素质;强化管理手段,实行科学管理三项改进措施,以提高急诊科护理工作质量。通过两年的实践应用,我院急诊科质量检查达标,服务满意率明显上升。

Emergency department care quality management relates to the patient＇s life. The social environmental impact, labor-- intensive, lack of professional ability, lack of social respect and understanding were the main reasons impacting on the quality of care in the emergency department. This article proposes three measures for improvement--to enhance professional ethics education and improve the quality of thinkingz strengthen the building of professionals and improve the quality of business; strengthen the management and implement scientific management for improving the nursing quality management in emergency department.