客车企业售后服务之我见(工具篇)

A Series of Report About After-sale Service of Bus Enterprises——On Implementation

企业在制定了售后服务策略后，随之而来的是施策过程．也是决定服务能否成为企业核心竞争力的成败因素。售后服务工作中谈到的客户除我们通常意义上所指的用户外还包括服务代理商和产品配套商，涉及的问题面非常宽泛。下面笔者根据自身体会，就服务管理的几个主要工具谈一下自己的看法。

As a matter of fact,implementation of after-sale service strategy is even more important than planning, because it is a live or die factor that whether is able to turn after-sale service into the core competitive strengthen of bus enterprises.Based on his own experience,the author brought forward his own opinions and ideas on administrative management in implementing the strategy of after-sales service.