摘要
从分析影响业主对物业管理服务质量评价的心理因素入手,结合业主的心理需求和思维定势,探讨了如何提高业主的心理认同度、满意度和惊喜度,进而逐步实现物业管理服务质量的有效提升。
By analyzing the psychological factors of property management evaluations of owners, combined with the psychological demands and mindsets, the paper discusses how to improve the psychological acceptance, satisfaction degree and pleasant amazement, to achieve the goal of promoting the property management service quality.
出处
《建筑经济》
2009年第8期44-45,共2页
Construction Economy
关键词
心理因素
物业管理
服务质量
psychological factor
property management
service quality
