论知识服务环境下的电子阅览室管理

On the Management of the Electronic Reading Room in the Knowledge-Service Environment

知识服务是以信息知识的搜寻、组织、分析、重组的知识和能力为基础,根据用户的问题和环境,融入用户解决问题的过程之中,提供能够有效支持知识应用和知识创新的服务。面向知识服务的电子阅览室管理必须从技术、制度、文化、馆员素质等多层次、多角度探索新的管理模式,为知识创新提供资源保障。

Knowledge service is based on the searching, organization, analysis and reconstruction of information knowledge that is then put into its customers＇ problem- solving process and makes it possible to provide its customers with service that can be used to offer effective support for the application of knowledge and the knowledge innovation. The management of the electronic reading room that is targeted at offering knowledge service is supposed to, from a variety of levels concerning technology, mechanism, culture and librarians＇ quality, make attempts to explore new management modes so as to offer resource guarantee for knowledge innovations.