摘要
对读者意见的成因进行分析,探讨读者意见的处理原则和流程,提出提高读者满意度的措施。
The paper explores the causes of readers＇ views in academic library＇ and put forwards some principles and processes to deal with them. Finally, it points some strategy to decrease readers＇ views.
出处
《图书馆论坛》
CSSCI
北大核心
2009年第4期161-163,共3页
Library Tribune
关键词
读者意见
读者服务
大学图书馆
readers＇ views
readers services
academic library
