探讨持续质量改进在消毒供应中心质量管理中的应用价值

To Explore Value of Continuous Quality Improvement in Quality Control of Disinfection Supply Center

目的探讨持续质量改进在消毒供应中心质量管理中的应用价值。方法在消毒供应中心质量控制管理小组的活动中,将持续质量改进应用到每一个工作环节,对存在的质量问题和隐患进行讨论、分析、找出原因和制定持续改进的措施,并且实施质量改进。结果经过连续5年持续质量改进,消毒供应中心质量管理得到明显提高,工作人员之间、工作人员与领导之间融洽度逐年上升,工作人员的专业知识掌握率由60%上升到100%,灭菌物品的监测率由70%上升到100%,待灭菌包的合格率55%上升到95%,相关科室的满意度由85%上升到100%,由于重视工作环节质量管理,杜绝或减少了差错和事故的发生。结论持续质量改进在消毒供应中心质量管理中应用,有效地提高了医疗安全、医疗工作质量和服务质量,在医院的医疗安全管理中发挥重要作用并提供保障。

OBJECTIVE To explore the value of the continuous quality improvement（CQI） in the quality control of disinfection supply center. METHODS The CQI was applied to every aspect of disinfection supply center. We analyzed and identified the reason of the existence of quality problems, and took CQI measures and the implementaion of quality improvement. RESULTS After 5 years CQI, quality control of disinfection supply center had been remarkably improved. The harmony had increased among staff year by year. The professional knowledge rose from 60% to 100%, the rate of monitoring raised from 70% to 100%, the pass rate of sterilized package raised from 55% to 95%, the satisfaction rate of the relevant sections raised from 85% to 100%. The errors and accidents were eliminated or reduced owing to pay attention to quality control. CONCLUSIONS CQI plays an important role on medical service safety and can effectively improve the medical safety, medical quality and service quality.