基于知识需求的企业危机管理系统研究

Research on the Crisis Management System Based on Knowledge Demand

从知识管理的角度研究企业如何系统地应对危机问题。分析企业危机生命周期各阶段的知识需求和知识获取方式,提出基于知识需求的企业危机管理系统架构,并分别从基于危机知识库和专家组的知识资源层、危机知识管理流程层和知识型组织体系层等三个层面论述系统的主要构成,以期为企业有效应对突发性危机事件提供新的管理机制。

This paper makes researches on how to deal with enterprise crisis from the perspective of knowledge. According to the life cycle theory, enterprise crisis can be divided into six periods. The paper analyzes the knowledge which is required in each period of life cycle crisis management. Then a crisis management system model architercture is put forward based on three layers： knowledge re- sources layer, management process layer and organizing layer, in the purpose of supplying a new management mechanism for enterprise on dealing with enterprise crisis effectively.