摘要
统计过程控制((statistical process control,SPC)模型是一种质量控制方法。本文以某CRM跨国企业案例为例,将SPC技术应用于CRM软件测试过程,通过使用SPC技术来监控测试过程的稳定性,分析此过程的技术满足度,以及可能造成过程失控的归属原因。研究结论是,将统计过程控制技术和CRM软件的测试质量管理进行了有机结合,将实现对测试过程的有效质量控制,并提高企业的质量管理水平。
Statistical Process Control（SPC） is one solution of quality control. Based on modified SPC model, this paper discuss the application of model in CRM software testing of a multinational company. According to control charts and Indicators of capacity processes, the inspectors could verify whether the testing process is stable or not, whether testing performance meets specifications or not. And then could analyze why cause the instability. In conclusion, the integration both SPC model and quality control for software testing will improve the effectiveness of the quality control process and enterprise management level.
出处
《中国软科学》
CSSCI
北大核心
2009年第6期105-111,共7页
China Soft Science
关键词
CRM
测试过程
统计过程控制
质量控制
CRM
testing process
statistical process control（SCP）
quality control
