高校图书馆提升读者服务满意度策略初探

Probe into the Tactics for Improving the Reader’s Satisfaction of University Library

阐述了读者满意度的含义,根据高校图书馆的具体情况,分析了影响读者满意度的因素,指出了提升读者满意度的相关策略。

This paper expounds the connotation of reader＇s satisfaction, and according to the concrete situation of university library, analyzes the factors influencing the reader＇s satisfactions, and points out some relevant tactics for improving the reader＇ s satisfaction.