信息质量对医疗过程绩效的影响初探及仿真验证

Preparatory Investigation about Effects of Information Quality Improvements on Medical Process Performances by Simulation Validation

高质量的信息对于提高医院工作效率、改进患者满意度、解决医患纠纷有着十分重要的影响。首先在对信息质量和过程绩效的研究现状进行分析的基础上,认为需要将信息质量作为提高过程绩效的重要贡献因素加以考虑。然后介绍研究框架和主要内容。建立信息质量量化指标,如从理论上分析正确性、及时性和完整性等对挂号排队长度、候诊等待时间、医院设施利用率以及治疗过程成本等过程绩效产生的影响,并通过仿真技术加以验证。最后阐明本研究的意义和可行性。

High quality information has an important impact on improving hospital efficiency and patient satisfaction and resolving patient disputes. In this paper, on the basis of the analysis of the research status of information quality and process performance, information quality is considered as an important contribution factor to improve process performance. Then, the research framework and main content are presented. Through the establishment of quantitative information quality indicators, such as correctness, timeliness and completeness, the impact on process performance such as registered queue length, waiting time, utilization of hospital facilities as well as the cost of the treatment process is analyzed from the theoretical aspect, and then it is verified by simulation technology. Finally, the significance and feasibility of this study are clarified.