个性化服务在烟草行业的应用

随着市场经济的飞速发展，市场的经营方式及理念需要迈上新的台阶。如果在经济变革的新时代，我们还在原地踏步，仅仅利用传统的经营方式和理念来运作市场，那么我们得到的结果只有二个——淘汰。为此，本文结合烟草行业中个客户经理的实际工作，来探求如何客户经理如何做好个性化服务及客户分析，以提高客户的满意度。

With the rapid development of market economy, the market mode of operation and the concept should develop to a new level. In a new economic era, we are still use traditional methods and ideas to the operation of the market, then we get the result that there is only one - out. In this paper, combined with the tobacco industry customers in the actual work of managers to explore how the client manager how to do a good job in personalized service and customer analysis, in order to enhance customer satisfaction.