摘要
本文系统的阐述了酒店个性化服务的概念,内涵及其必要性,结合实际情况,提出建立一个个性化服务的支持体系,并从应用角度加以说明。
This article makes a systematic concept of the connotation, features and necessity of characteristic hotel service. A supporting system for characteristic service has been established in the light of real condition and has been illustrated from a practical angle.
出处
《中国电子商务》
2009年第6期77-79,共3页
E-commerce in China
关键词
个性化服务
标准化服务
酒店
characteristic service
standard service
hotel