“800咨询热线”在预防控制甲型H1N1流感中的作用

Application of Counseling Hotline on Influenza A(H1N1) of Public Health Emergency

〔目的〕探讨热线咨询电话在预防和控制甲型H1N1流感流行的作用,评价突发公共卫生事件时电话心理咨询的有效性。〔方法〕对4月30日—6月15日甲型H1N1流感流行期间来自全国的1053人次的咨询电话记录进行分析,比较不同地区、性别和咨询内容的差异。〔结果〕在来自全国的热线电话咨询者中,以本市人员居多,女性多于男性。咨询的内容以"国境口岸的检疫流程及留验标准"所占比例最高,为70.92%。随着国内和本市病例的出现,咨询电话数量呈上升趋势。〔结论〕在疫情初始阶段,公众对防疫措施的关注占首位。面对突发性公共卫生事件,及时开通心理咨询热线电话是十分必要的,心理咨询热线电话是公众寻求心理支持的有效途径。

Objective To assess the hotline during the influenza A（H1N1） 2009 pandemic, and to explore the general information of the clients and the type of counseling problems under the public health emergency. Method 1 053 cases counseling recordation in May and Jun 2009 were analyzed. Results In which , most of them were from Shanghai, the female were more than the male , and the problem about the prevent measure was the most important. Conclusion During the initial stage of epidemic situation , counseling hotline is an effective way to seek psychological support in time.