基于平衡计分卡的高校绩效管理

Balanced scorecard employed in university performance management

基于平衡计分卡的思想方法,在明确高校使命与发展战略的前提下,对客户服务、财务与资源的获取使用、内部业务流程、学习与成长四维度的内容及评价指标体系进行了探讨,并以四维度的因果互动为基点,以高校办学使命和发展战略的实现为落脚点,尝试构建我国高校绩效管理新体系,目的在于提高学校的管理效率,发挥组织上下的协同效应,真正把学校的战略目标转化为教职员工的实际行动。

On the premise of defining university mission and developmental strategy, the four dimension contents,including the customer service, the use of finance and resource, the internal business progress, learning and growth, and the evaluating indicator system have been analyzed on the basis of BSC＇s thinking method. Taking four dimension＇s causes and effects interactions as the basic point and the school-running mission and developmental strategy＇s realization as the foothold, this paper attempts to construct a new system for university performance management in order to enhance the managerial effectiveness of high-school and display organization cooperative effect. It is helpful to transform the school strategic target into teaching and administrative staff＇s practical action.