医疗保险经办机构管理服务能力影响因素通径分析

The research on the factors influencing management and services abilities of medical insurance agencies using the path analysis model

借鉴税务部门绩效评估的经验,确定管理服务能力的衡量标准、建立影响因素的通径模型,对陕西省医疗保险经办机构服务能力影响因素进行分析研究。通过多元回归中的逐步回归计算通径系数,根据影响效应最终确定医疗保险经办机构管理服务能力的关键影响因素,提出提升医疗保险经办机构管理服务能力的建议,以提高陕西省医疗保险经办机构的管理质量和服务效率,提高管理效能。

This paper uses the Path Analysis to estimate the factors influencing management and services abilities of medical insurance administrative agencies in Shanxi province. Taking the experience of evaluating the performances by taxation authorities as reference, the paper aims to determine the standard measurement of the service ability and to propose a Path Analysis Model to estimate the influencing factors. Through employing Stepwise Regression of Multiple Regression Analysis to calculate path coefficient and to confirm the factors influencing the management and service abilities of medical insurance administrative agencies according to the influencing effect. This article also proposes the policies to improve the abilities of medical insurance administrative agencies and to enhance the management quality and service efficiency of medical insurance administrative agencies.