高校图书馆参考咨询服务应适应用户需求

The College Library's Reference Service Must Fit in with the Users' Need

文章从信息部门面临的实际问题着手,提出目前参考咨询的症结所在。然后从宏观和微观两个角度对图书馆的实际用户进行了分析,并针对不同读者的实际要求提出了一些解决问题的办法。最后得出结论:无论是从宏观上还是从微观上来看,开展参考咨询服务,变被动服务为主动服务才是图书馆未来工作的重点。

In the paper,the author thinks the college library s reference service has many problems.The key to solve the problems is to analyze the users need ,and he also bring forward some ways after analyzing the different users from the macroscopical angle and the microscomic angle.At last ,the author concludes that developing reference service and replacing inactive service with active service are the emphases of the college library in the future.