客服中心数字化协同管理办公平台系统设计

On design of system for service center digitalization with management office platform

详细阐述了太原市自来水公司客服中心信息管理系统的组成及其实现的目标,说明了客户服务中心开展实施网络化、信息化的重大意义,指出客服中心协同管理办公平台的建立为公司带来了良好的经济和社会效益。

The paper has detailed illustration on the components of the service center information management system of Taiyuan water supply company and its achieving aims,indicates the significance of developing the network and informatization of the service center,and points out the establishment of the service center with management office platform can bring better economic and social benefits.