高校学生事务“一站式”服务模式的探索与实践

The Exploration and Practice of "One-Stop" Service Pattern of Students' Affairs

伴随高等教育大众化进程的推进、大学生法制意识的增强和政府行政服务中心模式的成熟,高校学生事务"一站式"服务模式应运而生。它的建立和运行使高校学生工作的价值取向、工作行为、工作方式发生了积极的变化,在服务学生成长成才的过程中收到了良好的效果,但也存在制度不健全、监督不到位、授权不完全等问题。这些问题的解决,有赖于制度建设、业务流程重建和配套改革的深化。

With the popularization of higher education and the maturity of model to promote the process of university students and enhance awareness of the legal system and government administrative service cen- ter, ＂one-stop＂ service model of college students＂ affairs came into being. Its establishment and operation benefit the value of the work orientation, work behavior, the way of the work, and students growth. However, there exist some problems such as systems, and supervision in place, authorized incomplete and so on. The resolution of these issues depends on the system construction, reconstruction and supporting business process reform.