实施人性化服务 构建书库管理与读者借阅服务的和谐平台

Implement Humanistic Service and Construct a Harmonious Plat for Stack Management and Reader Lending Service

从实际工作的角度出发,着重阐述了中小城市公共图书馆读者服务工作开展人性化服务的前提及具体做法。

The paper strongly expounds reader service of public library service in big and small cities,the premise of developing humanistic service and concrete methods from practical work.