消毒供应室分散式管理转型集中式管理模式满意度调查

Transition of Decentralized Administration to Centralized Pattern of Sterilizing-supplying Center:Investigation of Degree of Satisfaction

目的了解临床科室对消毒供应室的满意度,促进分散式管理转型集中式管理模式的发展。方法采用自行设计的满意度调查表进行问卷调查。结果转型初期(2005年)满意度为90.6%,转型中期(2006-2007年)满意度为97.3%,转型后期(2008年)满意度为99.1%。结论集中式管理是医院消毒供应室发展的有效管理模式,是无菌物品质量与优质服务的重要保证。

OBJECTIVE To investigate the clinical degree of satisfaction to sterilizing-supplying center, and to consummate the development of the transition of its decentralized administration to centralized pattern. METHODS We designated the questionnaire of degree of satisfaction（DOS） and carried out the investigation. RESULTS The initiated DOS was 90.6% ,the DOS in mid-stage （2006-2007） was 97.3%, and the DOS in the latest stage （2008） was 99. 1%. CONCLUSIONS Centralized administration is effective pattern for the development of sterilizingsupplying center and important to ensure the quality of sterile materials and service for clinical medicine.