摘要
在分析国内外电子政务运维现状、实践与发展趋势的基础上,结合IT服务管理的全球最佳实践,探索中国电子政务运维实施ITIL的最佳路径与成功的关键因素。
Based on the analysis of the current situation, practice and development trend of e-government operation management, the authors make a research on the best route and key factors, combining with the best practice of IT service management, for the success to China＇ s ITIL implementation in e-government operation management.
出处
《图书情报工作》
CSSCI
北大核心
2009年第19期117-120,共4页
Library and Information Service
