基于CRM的信息共享空间构建研究

Research on Information Commons Construction Based on CRM

在介绍信息共享空间与CRM(Customer Relationship Management,客户关系管理)内涵基础上,论述了信息共享空间建设引入CRM的意义,提出了基于CRM的信息共享空间概念模型,并从核心理念、管理体制、虚拟环境、物理实体和技术支持等方面阐述了信息共享空间的建设策略。

Information commons （IC） in libraries is an innovative service pattern. On the basis of the introduction of the information commons and CRM （ Customer Relationship Management）, the article discusses the significance of the introducing CRM into the information commons construction, puts forward the conception model of information commons based on CRM, which also elaborates the principles and strategy of constructing information commons from several aspects such as core concept, management system, virtual environment, physical entity and technical support.