摘要
读者满意度是评价大学图书馆整体服务水平的重要标准之一,图书馆建立读者满意度管理体系,采取有效的措施来提高读者满意度,对高校图书馆的读者满意度实施全面管理,可以迅速提升服务能力,这是我们图书馆人在21世纪工作的重点所在。
Readers satisfaction is one of the important criteria to evaluate the overall service level of the University Library,. The library established the reader satisfaction management system and adopted effective measures to improve reader satisfaction. It implemented management satisfaction to the readers of the University Library, which can quickly upgrade their service capacity. It is one of focus our library in the 21st century.
关键词
图书馆
满意度
指标体系
构成因素
影响因素
管理
Library
Satisfaction
Indicator System
Constituent Elements
Influencing Factors
Management
