顾客品牌心理契约:品牌资产的心理源泉

Brand Psychological Contract—— the Source of Brand Equity

心理契约是一种主观心理约定,品牌本质上是顾客与品牌的心理契约。在品牌日益成为企业提升竞争优势主要源泉的今天,顾客品牌心理契约是品牌资产的心理源泉,可通过驱动品牌忠诚来现。重视顾客品牌心理契约的管理,对于企业品牌运营有着重要意义。

The psychological contract is a kind of subjective psychological agreement, and brand is a psychological contract between brand and customs. In the era of brand competition, brand psychological contract is the psychological source of brand equity. It affects the brand loyalty and makes profits for the enterprise. It is very important for the enterprise to manage the brand psychological contract.