网络舆论危机的治理范式研究

Research on the Paradigms of Ruling the Crisis of Network Public Opinion

中国正处在矛盾凸显的社会转型期,各种社会不和谐因素的大量存在使得危机爆发的可能性进一步加大.网络舆论危机又称为网络舆论引发的行政危机、网络技术条件下的传统行政危机或网络民主环境下的传统行政危机.网络舆论危机与突发公共事件不同,集中呈现出影响广泛、危害严重两大特点.网络技术条件下行政危机的治理思路应遵循价值-组织-制度的分析框架,培育政府-社会-公民的多元治理.这种治理既包括正式的制度设计、信息公开、政府上网、舆论引导、重建信任等政府应对措施,也包括公众理性政治参与和社会参与.

China now is in the period of social transition when contradictions are visible. The great quantity of social inharmonious elements makes it more possible for the crisis to break out. The crisis of network public opinion is also called administrative crisis initiated by the Intemet public opinions, the traditional administrative crisis under network technology or under net- work democratic environment. Unlike public emergencies, the crisis mainly shows the characteristics of extensiveness and seriousness. The ruling of administrative crisis under network technology has to follow the analysis frame of value, organization and system, so that the plural management of government, society and people would be cultivated. This management includes the governmental measures of formal system design, information openness, government on line, public opinion guidance and the reconstruction of trust, as well as citizens＇ sensible participation in political and social affairs.